Subscribers

Subscribers receive automatic notifications when you post incidents or updates on your status page — keeping customers informed without manual communication.

Subscription options

Channel	How users subscribe	What they receive
Email	Enter email on status page	New incidents, updates, resolutions
SMS	Enter phone number	Critical incidents only (configurable)
RSS / Atom	Copy feed URL into reader	Every update as an RSS item
Webhook	Enter endpoint URL	JSON event payloads

Enabling subscriptions

1. Open your status page → "Settings"
2. Enable the subscription types you want: Email, SMS, Webhook
3. Optionally restrict subscriptions:
   • Anyone: Anyone who visits can subscribe
   • Email domain: Only @yourco.com addresses can subscribe
   • Invite only: You manually add subscribers

Managing subscribers

View and manage your subscriber list under Status Page → Subscribers:

• Export as CSV
• Remove subscribers
• Manually import a list

Notification customization

Customize the email template subscribers receive:

1. Status Page → Settings → Email Template
2. Edit the subject line, header logo, colors, and footer
3. Preview and save

Default subject: "We're investigating an issue — [Your Page Name]"
Custom subject:  "🚨 {{incident.title}} — {{page.name}}"

Double opt-in

Enable double opt-in to prevent spam subscriptions:

• User enters their email
• Receives a confirmation email
• Must click "Confirm subscription" to receive future updates

Unsubscribe

Every notification includes an unsubscribe link. Clicking it immediately removes the subscriber.

Subscriber limits

Plan	Max subscribers
Free	100
Starter	1,000
Professional	10,000
Enterprise	Unlimited